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City at Night

Rapid Resource Augmentation - Head of Housing For a Top 15 UK Charity

The Challenge

  • The charity faced a critical leadership gap ahead of its Property & Housing Management System procurement, as the Head of Housing post remained unfilled for several months.

  • Without a senior decision-maker, project timelines risked slipping, delaying design validation and supplier evaluation.

  • Traditional recruitment channels failed to source candidates with both sector and digital transformation expertise.

  • The organisation needed an immediate interim solution to avoid governance disruption and cost escalation.

Team Profile & Methodology

  • FPB activated its Custom Resource Augmentation Framework, rapidly identifying pre-vetted professionals with housing and transformation leadership experience.

  • Internal housing experts and consultants from the PHMS engagement participated in the competency and cultural fit assessment.

  • Implemented a three-stage onboarding process—technical validation, leadership interview, and knowledge alignment—to ensure the candidate was ready to lead from day one.

Delivery Approach

  • FPB deployed a senior Head of Housing within three weeks, ensuring no disruption to the PHMS programme.

  • Supported the resource with FPB’s internal Delivery Lead and PMO to ensure continuity, structure, and reporting through the Programme Board.

  • Delivered a stabilisation plan covering operational housing processes, digital roadmap alignment, and stakeholder engagement.

Added Value Delivered

  • Prevented a potential three-month project delay, keeping procurement and readiness milestones on track.

  • Ensured continued strategic oversight and operational leadership, linking Estates, Finance, and Digital teams through structured governance.

  • Transferred knowledge and built capacity, with FPB documenting governance processes, RACI charts, and forward housing strategy options.

The Result

  • The PHMS project remained on time and within budget, despite the leadership vacancy risk.

  • The interim Head of Housing was praised by the client’s Executive Team for “exceptional leadership and immediate impact.”

  • FPB’s rapid mobilisation showcased its agility and sector expertise in filling senior roles within critical delivery windows.

  • “My experience with FPB has been exceptional. The team's timely and supportive approach has been invaluable, and I look forward to continuing our collaboration throughout 2026! - Claire Daly (Head of Housing)

Want to discuss how FPB Consulting can support you with your project's? Please reach out to us here and we can schedule a chat to see how best FPB can meet your requirements.

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