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Birds Eye Surfers

Rapid Deployment of a Solution Architect to Recover a Critical Design Deliverable

The Challenge

  • The client’s previous supplier failed to deliver a fit-for-purpose Solution Design for the Quality Management System (QMS) implementation, causing major project disruption.

  • Integration complexity with existing systems such as D365, MyFabric, and SharePoint required immediate technical leadership and governance clarity.

  • Stakeholder confidence had eroded, and downstream activities (testing, integrations, and data migration) were stalled.

  • The organisation needed an experienced Solution Architect within one week to deliver a validated design within four weeks.

Team Profile & Methodology

  • FPB deployed a seasoned Solution Architect supported by an FPB Project Manager and Business Analyst familiar with the Mencap QMS architecture.

  • Conducted a rapid two-week discovery phase, mapping data flows, integration points, and existing architectural dependencies.

  • Applied FPB’s Solution Assurance Framework to ensure every deliverable was validated, traceable, and version-controlled.

Delivery Approach

  • Delivered a comprehensive Solution Design in under four weeks, covering data flows, security models, user access layers, and integration blueprint.

  • Facilitated joint design workshops between business, IT, and supplier teams to re-establish shared ownership and alignment.

  • Embedded governance checkpoints, ensuring all artefacts were approved through the Programme Board and traceable to original requirements.

Added Value Delivered

  • Rebuilt executive confidence and supplier collaboration at a critical juncture in the programme.

  • Delivered a reusable integration architecture that now serves as a baseline for all future system implementations.

  • Established strong governance discipline that accelerated downstream testing and data migration readiness.

The Result

  • FPB delivered a fully validated Detailed Solution Design within four weeks, exceeding expectations.

  • The solution was formally endorsed by both the client’s CIO and supplier’s technical leadership as “best-in-class.”

  • The QMS programme recovered momentum, enabling on-time delivery of the Events and Audits Modules.

  • FPB retained to lead future design assurance across the organisation and wider digital transformation portfolio.

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