QMS Solution Design for a Leading UK Charity

The Challenge

The charity had engaged a third-party provider to deliver a solution design, but the output did not meet the requirements or expectations.
There was significant urgency to resolve the gaps as the project was already on a tight timeline with dependencies on downstream phases.
The complexity of aligning existing architecture and data requirements with the proposed solution required a deeper technical understanding that had been applied.
Stakeholder confidence needed to be rebuilt quickly to keep momentum and ensure that solution design would stand up to delivery scrutiny.

Team Profile & Methodology

FPB Consulting was already engaged on the wider QMS programme, providing governance and delivery support.
Within one week, FPB placed an experienced Solution Architect to take ownership of the design deliverable.
The Solution Architect worked collaboratively with the client’s IT and business teams, supported by FPB’s governance structures to ensure transparency and alignment.

Delivery Approach

Conducted a rapid two-week review of Mencap’s existing IT architecture and data requirements, validating against the supplier’s proposed solution.
Facilitated workshops between the business, IT, and the supplier to clarify requirements and resolve gaps.
Produced a comprehensive solution design document covering integration points, data flows, security considerations, and configuration approach.

Added Value Delivered

Provided clarity and confidence to stakeholders at a critical project juncture.
Accelerated delivery by stepping in quickly and ensuring no further delays in the programme.
Improved collaboration between IT and business teams by aligning priorities and establishing joint ownership of the solution.
Delivered a reusable architecture and integration blueprint that informed future phases of the QMS.

The Result

FPB delivered a robust and fully validated Solution Design within two weeks.
The recommended design was endorsed by both the client IT Leadership and supplier’s technical team.
FPB were retained to support the implementation and integration phases, building on the solution design foundations.
FPB’s Solution Architect was praised by the client Exec Leadership Team, which resulted in asking FPB to complete similar work for a Property & Housing System and wider strategic review of system & data processes.

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